Frequently asked questions
Below is a collection of our most commonly asked questions, varying from general industry inquiries to more specific product and order information.
General questions
Who is MRI?
MRI (Mineral Resources International) is a UK‐based exclusive distributor and manufacturer of high-quality mineral supplements derived from solar‑evaporated water from Utah's Great Salt Lake.
What type of products do you stock?
We offer mineral and trace-mineral dietary supplements under the flagship CMD (Concentrated Mineral Drops) line, available in sizes: 30 ml, 60 ml, 120 ml, and 240 ml. We also stock our other brands elete™, Ionique and SolarSea. Browse our products here.
What's so special about where you source your products?
Our minerals are sourced via solar evaporation from the Great Salt Lake in Utah, creating specific brines rich in electrolytes and trace minerals. These can also be used in salt-reduction food formulations or as alkalising agents.
Do you offer private labelling?
Yes, MRI UK provides expertise and resources to produce high-quality private-label mineral products, including electrolyte formulations, using their mineral brines.
Product questions
What are the key benefits of using CMD mineral drops?
- Rich in electrolytes for hydration and physical performance support
- Trace & ultra-trace minerals that aid bodily and mental function
- 100% natural - no artificial additives
- Can aid in reducing dietary sodium (up to 60% less) when used in food formulations
What are the key benefits of using elete™ electrolytes?
- Superior ionic electrolyte blend with the four essential electrolytes: magnesium, potassium, sodium, and chloride, in a fully ionic form, along with 60+ trace and ultra-trace minerals
- Rapidly facilitates cellular-level hydration, helping water stay where the body needs it - boosting performance and recovery
- Helps prevent muscle cramps, sustains endurance, and fuels energy on the go which is useful across sports and physical activities but also just day to day
What are the key benefits of using Ionique products?
- Naturally sourced via traditional solar-evaporation over 2 years, preserving a complete spectrum of 70+ trace minerals in ionic form - bioavailable and balanced with low sodium content
- Supplies core electrolytes: magnesium, potassium, sodium and chloride, to support cellular hydration, fluid balance, and prevent dehydration
- Rich in magnesium and zinc, vital for muscle and nerve function, brain signaling, stress reduction, and mental clarity
- Supports calcium metabolism, bone mineralization, teeth strength, and overall skeletal integrity
What are the key benefits of using SolarSea products?
- Naturally sourced from Utah’s Great Salt Lake via solar evaporation. These products are also non-GMO, gluten-free, heavy-metal tested and cGMP-certified
- Ionic form delivers highly bioavailable minerals directly, ideal for supplements, foods, beverages, topical formulas, sports nutrition, and bath products
- Clean formulation with zero calories, no sugar, artificial flavours, preservatives, or allergens
Order questions
Where can I find my order number?
Your order number will be clearly marked in your confirmation email. If you are contacting us please ensure you include your order number so we can solve your issue quicker.
Can I amend my order once placed?
Unfortunately, once your order has been processed, it is unlikely that changes can be made. If you do have any issues with your order please contact us straight away, and where possible, we will endeavour to assist.
How much is shipping?
UK and Channel Islands:
- £1.10 for orders up to £8.90.
- £3.50 for all orders over £8.91, up to £25.95.
- For orders above £25.96 P&P is free
All orders are sent via Royal Mail 48. Please note a tracking update will only be provided upon attempted delivery, and your package is in transit with the carrier until such an update is given. We ask that you allow up to 7 working days for delivery due to occasional delays with Royal Mail.
Please note that your order will not be sent by a guaranteed service. If you need this service please contact us via email at: info@mriuk.co.uk to discuss - please note this will incur an extra/increased charge.
What is your returns policy?
We will accept order returns and issue a refund (minus any delivery/shipping charges) providing all the below requirements are met:
- We are notified within 48 hours of receipt that you want to return the goods.
- The order is returned to us within 5 days of notification, by recorded delivery.
- The product pack is returned unopened/unused, and in a resellable condition.
- You can read our full returns policy here.
Didn't see an answer to your question?
Get in touch with our team, we're always happy to help